FAQS

Please refer to the terms and conditions made at the time of booking. Alternatively, you can contact us via email at info@stayinscarborough.com.

You may contact us through our guest communication hub. You get access to this after you have 'checked in' online. We provide a 24-hour emergency telephone number for urgent issues. This can be found in your welcome pack. Please email us at: info@stayinscarborough.com for any non urgent issues.

You have several options. You can add extra nights depending on availability via the booking channel you used to arrange your stay or by contacting us directly. You may contact us through our guest communication hub. You get access to this after you have 'checked in' online .

As there are certain restrictions with advance booking lead times on the popular booking websites you may find that they signify we have no availability. If you contact us directly though we most probably will be able to assist you.
You can email us directly at info@stayinscarborough.com

Pets are not allowed in any Stay in Scarborough accommodation or any communal areas of the premises.

Please refer to the ‘Rental Agreement’ on our website for further details.
(# assistance dogs are accepted. Please notify us at the time of booking)

Please be aware that in the event of an emergency or serious incident our guests would need to be able to use the emergency routes including stairs.

You may contact us through our guest communication hub. You get access to this after you have 'checked in' online.

Unfortunately, The Salisbury is located on the pedestrian precinct in the town centre, so this is not possible.

It is possible to drop luggage outside Newborough, however parking outside is limited. There are plenty of car parks within a 5-minute walk.

Yes, we do. We will send you the username and password prior to your arrival and it can also be found in the Welcome Book in the apartment.

Yes, you can. All our apartments have Smart TV’s. You would need to access your own personal account to view these services. We also recommend you sign out of any subscription service before you vacate us.

Yes, we do. It is free of charge and will be assembled, ready to use in your apartment on arrival. You may book this through our guest communication hub. You get access to this after you have 'checked in' online .

Please note, for hygiene and safety purposes we do not provide linen or pillows for our Cot Beds. Our guests have found that by bringing their own linens and soft items that their child is accustomed to, has helped the little ones sleep better.

(On same day bookings we can not guarantee that we can supply cots, high chairs or configure twin bed requests in the two bedroom apartments)

Yes, you can. You can do this through our guest communication hub. You get access to this after you have 'checked in' online.

(On same day bookings we can not guarantee that we can supply cots, high chairs or configure twin bed requests in the two bedroom apartments)

Sorry we cannot provide 4 single beds in a two bedroom apartment. We can only provide a double bed in the main room and either a double or twin beds in the second room.

Sorry we can not provide 2 single beds in a Classic or Deluxe One Bed apartment.

The Salisbury and Newborough apartments are situated in the heart of Scarborough and at the centre of town and so we do not have any unobstructed sea views.

Yes, you can at The Salisbury, however it is only a partial view. Please inform us when you are booking although we cannot guarantee this, we will endeavour to meet your needs.

You may contact us through our guest communication hub. You get access to this after you have 'checked in' online.

Yes, you can. Please inform us when you are booking although we cannot guarantee this, we will endeavour to meet your needs. We do not have any ground floor accommodation.

Please be aware that in the event of an emergency or serious incident our guests would need to be able to use the emergency routes including stairs.

You may contact us through our guest communication hub. You get access to this after you have 'checked in' online.

Yes, you can. Please inform us when you are booking although we cannot guarantee this, we will endeavour to meet your needs.

You may contact us through our guest communication hub. You get access to this after you have 'checked in' online.

Both The Salisbury and Newborough are situated in the town centre. Unfortunately, you may experience some noise.

All bedding is provided. Please bring cot bedding if you have requested one.

Bath & hand towels are provided. Please provide your own beach towels.

We provide a wide range of kitchen essentials.

We provide a well-equipped dinner and cutlery set.

We provide a well-equipped glassware set, including various sized tumblers, wine glasses & champagne flutes.

Yes, within our welcome pack we provide you with some tea bags, coffee, sugar & milk.

Our apartments have Nespresso machines that use Nespresso pods. As part of your welcome pack, we do provide you with some complimentary pods for your arrival.

Yes, we provide you with our welcome pack including complimentary shampoo, body wash and liquid soap.

As part of your welcome pack, we provide a tea towel, sponge/pan scourer, Fairy liquid, kitchen roll, 2 x dishwasher tablets, 2 x washing machine pods and 2 spare bin bags. Each apartment is provided a dustpan and brush.

No, we provide you with our welcome pack including toilet rolls.

Yes, you will find these in the cupboard where the washing machine and dryer are located.

Yes, our apartments have Tresemmé hairdryers.

These are self-catering apartments. We do not provide a linen service. If you are taking an extended stay with us of over 7 days, we will arrange a mutually convenient time with you so our Housekeeping Team can refresh the apartment.

Our apartments all have large walk-in showers, they do not have baths.

All our apartments have their own independent hot water supply. They have a large 200 litre tank giving most groups more than enough hot water. However, if needed, you can always boost the hot water supply. Instructions are in the welcome book.

Bins are provided in the apartments. If you need a collection, please contact us. Our housekeeping team is usually on site between 09.30 & 15.00.

You may contact us through our guest communication hub. You get access to this after you have 'checked in' online.

Rooms do not have air conditioning. During the summer months we will provide additional air circulation fans. We recommend that blinds are closed during the day to reduce heat in your apartment in the summer.

All rooms have wall mounted electric radiators so you can adjust the heating to your own personal preference.

Guests are not permitted to smoke or vape in any Stay in Scarborough premises. Please refer to the ‘Rental Agreement’ on our website for further details.

We really want our guests to have a fantastic time when they visit us and understand that arranging a surprise treat for someone special can really make your stay a memorable one. We always try to accommodate any request however, as we do not have a front desk, arranging deliveries does prove tricky as we cannot guarantee we can meet a parcel delivery company.

(We cannot be held responsible for the loss or damage of any products or services supplied via a third party.)

Some of our guests have used Balloons By Amy. She can be contacted via Email - balloonsbyamy@outlook.com

This is not a service we are able to offer. Some of our guests have used Balloons By Amy. She can be contacted via Email - balloonsbyamy@outlook.com

(We cannot be held responsible for the loss or damage of any products or services supplied via a third party.)

Before we send out any access codes you must 'check in' online. We will email you with a link after you have made a booking with us.

On the morning of your arrival we will send you an email with codes to access the building and your apartment.

The first code is to enter the front door.

For guests staying at The Salisbury, once you enter the building there is a lift directly opposite the front door and stairs are to the right of the lift. The first number of your apartment number indicates what floor you are on.

The second code will give you access to the key safe by your apartment door. Enter this number and twist the dial at the top of the key safe to open it. Inside the key box are 2 keys giving you access to your apartment.

We can only provide later check outs for our guests who have booked our Deluxe Apartments. All other check outs are by 10.00am. You can arrange to leave your luggage with;
https://stasher.com
Baltyk Store
YO11 1YJ

We prefer our guests to check in by 22.00 so as not to disturb other guests in the premises. We will have provided you with access to codes to the building and your apartment prior to your arrival. If you need to check in after 22.00, please be respectful to other guests and keep noise to a minimum.

Please refer to the ‘Rental Agreement’ on our website regarding further details.

We do not have a left luggage facility, however you can arrange to leave your luggage with;
https://stasher.com
Baltyk Store
YO11 1YJ

The Salisbury and Newborough is serviced accommodation. Therefore we do not have a reception desk.

You will receive notification of how to enter the building and your apartment prior to your arrival.

We intend your stay to be as hassle free as possible. Please take your time to look at our website where we have provided as much information as possible for you.

So we can deliver all our guest communications in the simplest format, we ask all guests to 'check in' after they have booked with us.

We need your email and phone number so we can directly send you the front door and apartment codes. We also want to know a few simple things such as how the bedrooms need setting, if you need extras such as cots or high chairs. Once you have 'checked in' you will get access to our 'Guest App' which has lots of information about the apartments and things you can do out and about in Scarborough.

(On same day bookings we cannot guarantee that we can supply cots, high chairs or configure twin bed requests in the two bedroom apartments)

We will send your codes to access the building and your apartment on the morning of your actual booked date.

Outside your apartment there is a small lock box with the apartment keys. You need the access code so you can open it. We will provide you with a unique code to enter into a keypad to enter the front door.

Access in and around our apartments is very good. However, so we can give you the best possible experience please notify us if you or any of your party has any additional requirements as two of our apartments have two steps in the corridor approaching them. Please be aware that in the event of an emergency or serious incident our guests would need to be able to use the emergency routes including stairs.

You may contact us through our guest communication hub. You get access to this after you have 'checked in' online

Yes, if you have a lightweight/foldable scooter as these can fit through most doors and could be stored in your room.

Please be aware that in the event of an emergency or serious incident our guests would need to be able to use the emergency routes including stairs.

We do not have facilities to store guest possessions.

Access in and around our apartments is very good. However, so we can give you the best possible experience please notify us if you or any of your party has any additional requirements as two of our apartments at The Salisbury have two steps in the corridor approaching them.

Scarborough Spa is about 700 metres away and is easily reached on foot or by car.

The South Bay is about 400 metres away and can be easily accessed on foot or via the tram near St Nicholas Gardens.

The Open Air Theatre is 1.8km (1.1 miles) away. It takes approximately 25 minutes to walk.

The Stephen Joseph Theatre is opposite Scarborough TRain station and is about 500 metres away.

Scarborough Harbour is at the far end of the South Bay and is about 800 metres away. It is easily accessed on foot or by car.

On foot it is 3.1km (1.9 miles), however you may wish to take the Open Top bus around the seafront.

The Salisbury and Newborough apartments are situated in Scarborough town centre.

The Salisbury and Newborough apartments are situated in Scarborough town centre. A full range of shops, bars and restaurants are all within easy reach.